If you are not satisfied with your Hyperaktive purchase, please call 224-908-3937 for a Return Merchandise Authorization (RMA) number, or email firstname.lastname@example.org. Products will not be accepted without prior return authorization and Return Form. The product must be returned to Hyperaktive within 30 calendar days from original shipment date. All special order/custom parts are subject to be accepted or refused – contact us directly with any questions. For all other products, if the item is returned in the original packaging, in unused condition, we will exchange it or provide you a refund based on your original method of payment. All products must be packed in the original packaging including any accessories and paperwork that may have been included with the product. Mark all boxes and return paperwork with RMA number. Returns are subject to a 15% restocking fee. Shipping charges are not refundable. Additional fees will be charged for any product not in salable condition.
Hyperaktive will not accept any warranty claims, exchanges or returns without an RMA number or Return Form. To obtain an RMA number please call or email us directly at 224-908-3937 or email@example.com. All warranties abide by the manufacturer warranty. Please do NOT ship back to the manufacturer. For warranty claims, Hyperaktive will inspect the product received to determine whether the warranty covers the product. If the product shows neglect, abuse, or damage from shipping, the warranty may not cover the product.
You will receive a response within 1 business day with an RMA number or a request for more information needed prior to issuing an RMA. Once you receive an RMA number, ship only the component in question to Hyperaktive with the RMA number clearly marked on the box and the shipping label, and fill out the Return Form. If the product arrives with no RMA number marked on the OUTSIDE of the box on or next to the shipping label and/or no Return Form in the box, it will be refused.
You should package the product carefully and return ship with tracking to:
Hyperaktive Performance Solutions
145 Christopher Way
Fox Lake, IL 60020